My Memories

Summary

My Memories lets users save short factual statements that KnowledgeFlow should remember in future chats. Memories are shared across every assistant for that user — save one while using PrivateGPT, and it also applies the next time you’re chatting with Policy Assistant or any other assistant, not just the one you saved it in. They’re private to you and stored against your account, so they carry over between browsers and devices rather than staying on one machine. Users add memories in the chat box using remember: <fact>, and can view and delete them from Tools → My Memories.

Use Case

Scenario

A user wants KnowledgeFlow to remember practical preferences and working context, such as a preferred response style, a team name, an internal term, or a recurring instruction. They save the fact once in chat, and it applies from then on no matter which assistant they’re using — they can later review or remove it from Tools → My Memories without needing any setup or configuration.

Benefits

• Reduces repeated context in future chats
• Applies across every assistant you use, not just the one you saved it in
• Keeps responses aligned with the user’s preferred terminology and style
• Makes it easy to review saved memories in one place
• Lets users remove memories without needing to type a command

Walkthrough

Add a memory in chat

• Open the chat box in KnowledgeFlow — in any assistant, since memories apply platform-wide.
• Type remember: <fact>.
• Send the message.
• Wait for the confirmation message before continuing.

Tip: use short, factual memories such as a team name, an internal term, or a preferred response format.

View your memories

• Open the top menu bar.
• Go to Tools.
• Select My Memories.
• Review the list of saved memories.

Tip: use this screen to check what KnowledgeFlow currently remembers for you, across every assistant.

Delete a memory

• Open Tools → My Memories.
• Find the memory you want to remove.
• Select the delete option for that memory.
• Confirm the deletion if prompted.

Tip: delete memories that are out of date or no longer relevant.

Use memories in conversation

• Continue chatting normally after saving a memory.
• KnowledgeFlow will use saved memories automatically in later responses, in any assistant you use.
• Add a new memory in chat whenever your context changes.

Tip: if a memory is no longer accurate, delete it and add the updated version.

Example memories

Role and team

• remember: I'm a First Line Manager in Customer Services
• remember: My team is called Housing Options

Internal terminology

• remember: When I say "the Hub", I mean our customer contact centre
• remember: TR1 refers to our Tenancy Renewal process

Communication and accessibility preferences

• remember: I'm dyslexic, please use short sentences and avoid dense paragraphs
• remember: Always respond in Welsh

Recurring formatting instructions

• remember: Sign off my emails as Sam Okafor, Housing Options Team
• remember: Always give me a one-line summary before the full answer

Notes

• Memories are shared across every assistant for the user who saved them — they are not specific to the assistant you were using at the time.
• Memories are private to the user and stored against their account, not their browser — they carry over across browsers and devices, unlike uploaded documents.
• There’s no fixed limit on memory length, but memories are intended to be kept short and factual, not long notes or documents.
• Memories work best for facts that stay true for a while — a role, a preference, a recurring term — rather than one-off details specific to a single task, such as a project that will be finished in a few weeks.
• Users can add memories only through the remember: chat command.
• Users can view and delete memories from Tools → My Memories.