Audience: customer IT teams
Likely cause: group membership — not a platform defect, unless membership already looks correct.
User cannot see the expected persona/assistant
Check:
- the user is a member of the correct Azure AD group
- the user has signed out and back in again since any access change
- whether this is isolated to one user or affects several
Escalate when
- group membership appears correct but access is still wrong
- it affects multiple users
- the access issue can’t be explained by current group setup
Ready to escalate? See the Escalation page for what to collect first.