This page is for “how do I use this feature” questions.
For “something’s broken,” use the Troubleshooting table instead.
Audience: customer IT teams (no admin portal access).
How does a user start a new conversation?
Feature Guide: Getting Started – New Chat
How does a user switch between personas/assistants?
Feature Guide: Getting Started – New Chat
How does a user upload a document?
Feature Guide: Uploading Documents
How does a user find their previous conversations?
How does a user turn Optical character recognition (OCR) on for an upload?
Feature Guide: OCR document upload
Who approves the KnowledgeFlow enterprise application in Azure?
A Global Administrator for your organisation’s Azure tenant. This is done in Azure AD under Enterprise Applications — IT teams without Global Admin access should route this request to whoever holds that role.