Problem
The Company were struggling to explain the features and benefits of their products and services to non-technical customers.
Solution
We created a “Knowledge Engine” trained on the technical product and sales documentation, information from partner organisations, and planning regulations. It answers customer questions in over 50 languages, then prompts the customer to get in touch, increasing lead conversions from the website.
Outcome
The Knowledge Engine is a powerful tool for demystifying complex technical information, personalising customer enquiries, and promoting the Company’s expertise. This alignment of business goals with sustainability initiatives enhances the Company’s brand reputation and customer appeal.