Going through our Q2 usage stats gave me a surprise. The most-used tool on our KnowledgeFlow platform isn’t not BidWriter. It’s not the repairs assistant. It’s the Private GPT, the most boring thing we make.
First, the numbers. In the last 90 days, 3,384 people used KnowledgeFlow. Over 36,000 conversations, roughly 280,000 answers, and an estimated 16,000 hours saved.
It works out at about 3.5 minutes saved per answer. At £25/hour for a UK knowledge worker, it’s over £400,000 of time that would otherwise have gone on the dull stuff, like hunting for policy details, answering routine enquiries, first drafts of bids, and trawling data to build quality plans.
That’s crude maths, and deliberately conservative because too many companies are making outrageous claims for AI savings.
But back to the Private GPT. Every organisation we talk to worries about shadow AI. They worry about staff quietly pasting confidential information into free tools. Even the managers. Especially the managers.
The answer isn’t a ban. We’ve seen time and again that doesn’t work. What does work is giving people somewhere safe to work.
Our Private GPT runs inside your own Microsoft tenancy, grounded in your own documents and policies. Nothing leaves. Nothing trains a model. It simply understands how your organisation actually works.
And it turns out that when you give people a safe option, they use it. More than anything else we’ve built.
If you’d like the maths behind these numbers, please ask. I’ll happily show my workings. Because there’s nothing like transparency and showing your workings out when it comes to building trust with AI.
As the old saying goes “In God we trust. Everyone else brings data”.
