These pages are for customer IT teams providing first-line support for the KnowledgeFlow web platform. They cover the checks your team can run before escalating to us — sign-in problems, access and persona issues, document uploads, and general performance — along with what to collect if a check doesn’t resolve things.
Start with the triage page if you’re not sure where to go, or jump straight to the page that matches the symptom you’re seeing. None of this requires access to the KnowledgeFlow admin portal — if a page asks you to check something you can’t see, that’s the signal to escalate rather than look for a workaround.