Since 27 October 2025, reported hazards carry statutory timeframes: investigate within ten working days, put the findings in writing to the resident within three working days of concluding, and make emergency hazards safe within 24 hours. Miss them, and residents can enforce the tenancy in court.
And it doesn’t stop at damp and mould. In October 2026 the requirements extend to further hazards — excess cold and heat, falls, fire, electrical and structural risks — with the full HHSRS range following in October 2027. Every stage must be recorded, correspondence with residents and contractors included.
Where it actually goes wrong
The risk is rarely a landlord ignoring the law. It’s an officer under pressure giving a resident the wrong timeframe on the phone. A letter drafted from memory of last year’s guidance. Two teams giving two different answers to the same question about the same hazard.
Every one of those letters and case notes may later be read by an ombudsman, the regulator or a claimant’s solicitor — and solicitors are gearing up. The SRA has told law firms to expect disrepair claims to rise.
What KnowledgeFlow does about it
Answers from the guidance in force
Officers ask in plain English. Every answer cites the passage of guidance and the section of your own policy it came from. No guessing, no “I think it’s ten days”.
Letters that match your procedures
Drafting help for resident correspondence, grounded in your policies and consistent across every officer. Housing Association teams already use KnowledgeFlow for sensitive tenant correspondence.
Private by design
Runs in your own Azure tenant. Resident data stays in your environment. ISO 27001 (Information Security) and ISO 42001 (Artificial Intelligence) certified.
One version of the truth
The same answer for housing officers, the contact centre and surveyors — with the same citations.
The record-keeping duty
Awaab’s Law doesn’t only set deadlines. It requires you to record how you complied — investigations, decisions, and correspondence with residents and contractors.
KnowledgeFlow was built for exactly that demand. Every answer and every draft carries its citations and its knowledge-base version, and can become an evidence record — proof not just of what your team did, but of what guidance was in force when they did it.
Kept current as the law expands
Phase two isn’t a rumour; it’s scheduled. Awaab’s Law sits on a named regulatory register, watched by our team and reviewed on a logged cycle. When the guidance changes, your assistant changes with it — and we can show you when, and why.
Bring us your damp and mould policy
Book a demo and we’ll load your own policy alongside the current guidance. Then ask the questions your officers ask every day, and judge the answers for yourself.
Housing teams already trust KnowledgeFlow with the hard letters — used for sensitive tenant correspondence nearly 26,000 times in five months at one of the UK’s largest associations.
No pushy sales. Just a straight conversation about whether this is right for you.