Delighted (and, dare we say, a little smug) to be featured not once, but twice in techUK’s latest report ‘From Pilots to Practice: Using AI in the Public Sector’ 🎉
techUK has done something genuinely valuable. They’ve gathered real-world case studies showing AI moving beyond PowerPoint and pilot purgatory, and actually delivering public value. We’re chuffed that two of our KnowledgeFlow case studies made the cut.
📚 Education | Heart of Yorkshire Education Group
Quality assurance in further education is a huge task. Mountains of performance data, risk registers, student feedback, and the occasional existential crisis. Our KnowledgeFlow Quality Assistant is helping curriculum leaders interrogate evidence and craft stronger self-assessment reports, freeing quality teams from spreadsheet hell and nudging them towards professional judgement and genuine continuous improvement. This one was done with our friends who are experts in the FE sector FEA-I so a big shout out to Matt Atkinson and Heather Backstrom for leading this.
🏠 Housing | Taff Housing Association
Taff’s 220+ staff support tenants across South East Wales, navigating rising workloads and regulatory labyrinths. Now, with KnowledgeFlow’s semantic search, staff can query policies in plain English (or Welsh!), draft tenant communications, and translate on the fly, liberating more time for those all-important human conversations that no algorithm can replicate.
What ties these together? AI that supports people rather than replaces them, embedded carefully into real workflows with strong governance and leadership behind it.
A big thank you to techUK for championing responsible, pragmatic AI adoption across the public sector (and for thinking our case studies worthy of wider sharing).
The full report is well worth your time if you care about technology that actually works for people, not just procurement committees.
