News, blogs, and resources

AI is a team sport

When ChatGPT went down recently, productivity wobbled—and so did we. But the real story isn’t about outage panic; it’s about how deeply generative AI has embedded itself into our working lives. Generative AI can boost productivity and creativity—but only when humans stay engaged. It’s not here to replace us, but to work with us. Because the real power lies in the partnership—and the judgement, empathy, and curiosity we still bring to the table.

BLOGS

June 13, 2025

The policy graveyard, or how to create guidance people actually use

Every organisation has policies - good and bad - but how do you avoid them gathering dust, and what will make your AI policy one of the good ones?

BLOGS

May 23, 2025

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Latest articles

PromptWatch: what we’ve learned from AI’s prompt adolescence phase

A reflection on two years of prompting, progress, and curiosity.

BLOGS

May 9, 2025

Is it working? How to measure the impact of AI (without driving people nuts)

Every time we introduce a new bit of AI kit someone asks: “How will we know if it’s working?” It’s usually shorthand for: “Will this make us faster/better/cheaper?”

BLOGS

April 29, 2025

What should your AI cost?

How to think about the price tag, the procurement pitfalls, and the value behind the hype.

BLOGS

April 15, 2025

Welcome to the AI Early Adopter Club™

Continuing our occasional series of blogs where we apply our favourite retro management theories to AI, it’s time to tip our hats to Everett Rogers’ Diffusion of Innovations model, aka the change adoption bell curve.

BLOGS

March 23, 2025

The chasm, Margaret McGrew, and the evolving story of tech adoption

We've been thinking a bit more about our fantasy Early Adopter Club™ and why we think the membership includes you (and us). Here's a little update on how tech adoption tends to involve making a leap across the chasm between innovators and the majority.

BLOGS

April 25, 2025

Jackbots of all trades: the problem with our pursuit of perfection

At this stage of AI evolution, it’s very tempting to look for one perfect system that can do everything. But the hard truth is that even the smartest AI is better when it focuses on the job at hand.

BLOGS

April 10, 2025